Returns policy

14 DAY RETURNS POLICY

At The Nanofactory we strive to make things easier for our customers. One of the major concerns when buying protective coatings online is will the product be fit for purpose? Can I try before I buy? The best way to ensure your nanocoating will work as expected is to ask one of The Nanofactorys' trained staff to take you through the proccess of a specialist application. Samples of certain products may also be available on request or to purchase online.

If you are a customer in the European Economic Area (EEA), you have a legal right to change your mind within 14 days and receive a refund for most products that you buy from us online. If you would like to cancel an order because you have changed your mind, you must tell us no later than 14 days after the date you receive the last of your items and you must return your items to us within 14 days of notifying us that you would like to cancel your order.

If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us.

For USA, Canada, Australia and New Zealand customers please return items within 30 days of the date shown on your dispatch note.

For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel.

Making sure the product has not been opened or used and are complete in original packaging is essential. Free returns are available by returning your purchase back to our store in Newtownards, N. Ireland.

REFUND

We will process your return within 7-10 business days of receipt and apply a credit to your original payment method. You’ll receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges